From 9 January 2017, there will be a better way to manage lending rights claims online.

1 December 2016

The new Lending Rights Online (LRO) portal will make it faster and easier to register, make and track claims online, including:

  • auto filling book information when you submit a title claim, once the ISBN for the book is validated, and
  • displaying processing or completed status of submitted claims.

Before you can start using the new system, there a couple of quick things you will need to do:

1. Check your email address

Early next year, we will email invitations to lending rights claimants to access the portal. Now is a good time to check your email address is up-to-date, to make sure you get this invitation.

You should also check that you have an individual email address registered, as each user will need a unique email address in the new system.

2. Update your email address

If you need to update your email address, you can easily do this on the current LRO until 11 December 2016. After this date, the current system will be unavailable while we install the new portal.

To update your email address after this date, you can email the lendingrights [at] (Lending Rights team) to help you do this.

  • If you email the Lending Right team by 6 January 2017 they can make sure you are ready go when the new portal opens.

3. Register for the first time

If you don’t use the system to make your claims now, but might like to in the future, you can email the lendingrights [at] (Lending Rights team) to register you for the new portal.

4. Manage outstanding claims

All existing claims information will be available in the new portal so you won’t need to resubmit new title claims for previously claimed books. These claims will continue to be processed when we move to the new system.

You will still be able to lodge claims from 12 December 2016 to 8 January 2017 by using the new paper forms on the Lending Rights page.

For more information email the lendingrights [at] (Lending Rights team) or free call 1800 672 842.